Number of rooms: 107 guestrooms, including 100 overwater bungalows and seven beachfront villas

Food & Beverage: 4 outlets (fine dining/international, Polynesian, Asian, grill/beach bar)

Meeting space: 1 meeting room, 70 sqm

Other facilities: large spa (featuring seven indoor treatment rooms and two open-air treatment pavilions), gym (secluded Fitness Centre and open-air, overwater yoga deck), sauna, 131-foot infinity pool, Ruahatu Lagoon Sanctuary, wedding chapel, 646-square-foot boutique shopping outlet, boats, two tennis courts, a beach volley court, diving school, water sport centre, kid’s club (featuring a splash pad and kids’ clubhouse), recreational/activity centre, early check-in/check-out lounge, business centre

Back of the house facilities: staff housing, laundry, engineering workshop, dry & cold storage, dock, and resort services including power generators, solar panels, water storage/treatment and sewerage treatment

Opening year: 2008

 

Some Key Highlights, Strategy & Improvements in addition to full Asset Management duties

 

During the four years of Global Asset Solution supervision, the Resort became one of the World’s Most Acclaimed Resorts, renowned for its famed overwater bungalows, and award-winning Four Seasons service. The Resort has commanded some of the highest ADRs in the world, which was part of our new marketing strategy, which a special focus on: pro-active revenue management and PACE analysis, increased direct business within certain business segments (limiting exposure with receivable accounts), geographic source of business to leverage seasonality, minimizing commissions, improving room type utilization (specially suites/villas marketing), maximizing segments with high ancillary spend, best performing Four Seasons hotel on social media. The RGI above 200% became the norm. The Resort’s excellent performance in terms of flow-through and has translated to significant cash flow.

 

Global Asset Solution introduced ROI-driven capital projects (controlling ~7M Euro CapEx spend in three years totalling ~180 projects). We reconfigured certain overwater bungalow (e.g. additional terrace and plunge pool), public (e.g. improve/redesign most F&B concept, creation of activity desk to improve in-house sales and excursions) and back-of-house spaces to heighten the guest experience, enhance ancillary revenue, and capture additional cost savings (e.g. construction of solar panels farm). New services such as direct private jet services from the U.S. to the resort were also worked on with the hotel team. Independent hotel valuation grew by >20% the last two years allowing owners to have a successful exit.